FAQs


Getting the Most from Technology

You will need to have access to a phone.

If you wish to keep in touch between coaching sessions, you will need to know how to receive, read, download attachments and reply to emails.

You will need a computer and internet access to take advantage of our library of downloads.

If you have a computer with video camera, sound and high-speed internet access, you can participate in individual coaching sessions and special workshops online.

Getting the Most Out of Your Sessions

You will get out of coaching what you can retain and put to use in your life. Coaching sessions run about 45 minutes. During the last 5 minutes of the call you will be asked to summarize what you learned, what was valuable and what you are going to do as a result of the day's coaching session.

Changes & Cancellations

We request that you make our schedules calls/meetings a priority. On the rare occasion you need to reschedule, please let ECRS know at least 24 hours in advance. Except in the case of an emergency, you will be charged for last minute cancellations or missed calls. Your time will start as agreed; you are responsible for calling in on time.

Payment

Payment is due per your Coaching Agreement. Please mail checks so that they arrive before the start of your sessions. After payment is received and processed, you will receive a confirmation email. If bill paying or money management is currently a problem, we will focus on that during your coaching session. Payments can also be made using credit cards.

Additional Contact

Email contact is included in our coaching relationship. You may email at any time as much as you would like, with questions, requests for support, sharing wins, etc. Brief unscheduled phone contact is also included in the basic agreement. Coaching clients are free to call and check-in. If your coach is not available, you may leave a confidential voice message and they will return your call as soon as possible.

Initial Coaching Period

Clients are asked to commit to work with a coach for a period of 3 to 6 months. The benefits of coaching build over time. In order to make this experience as valuable as possible, we encourage you to make this commitment to yourself.

Ending Coaching

Although coaching is designed to be a long term relationship, it doesn't need to be continuous. There may be times when you believe that you do not need the extra support. Please communicate this desire to us as we believe this to be a positive. We also want you to realize that should circumstances change, you can re-connect with just a phone call. If at any time you are dis-satisfied, please talk to us immediately so that we can work to resolve any issue that are impeding you getting your needs met.

Get in touch


Main Offices
Transitions in Recovery
PO Box 128
225 E Wyomissing Ave
Mohnton, PA 19540
P: (610) 621-4432
East Coast Recovery Services
1155 Penn Ave
Wyomissing, PA 19610
P: (610) 621-5223
Email
sabrina@eastcoastrecovery.net